Returns Policy

Thank you for shopping with us. We are confident that you will love your shoes! However, if you think they don’t suit you or any other reason, you have 14 days from the day you receive them to send them back for a full refund or exchange.

  • Shoes must be tried on indoors and must not show any signs of wear.
  • The cost of the returns must be paid by the customer.
  • You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.
  • Items should be returned in their original box. ( the box also in original condition )
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.

How to return an item:

1. Email us at: office@glittershoes.ro or call us: 0758.019.004 and tell us the reason you want to return or exchange the shoes and also if you have any other question.

2. Call Fan Courier – 0219336 and place an order ( you can use also any other transport company except post office )

3. Delivery info:

Name:   Glitter Shoes SRL

Adress: Str. Gioachino Rossini nr. 3

Phone:  0758.019.004

* please note at the transport company that the package must be checked at the delivery.

4. Please allow up to 5 working days for your return to be processed.
If you are waiting for an exchange and you need them asap. for a party or an event please email us with the title ” Party Alert ”.

If you are waiting for a refund please leave us in your email or text message your account info ( name / iban / bank name ) .